After-Sales Service

To easier your product return, download the return sheet here and send it to your usual sales manager. When your device is received by our service, we automatically send you an e-mail.

If you need to call us, prepare ahead some elements:

  • device’s reference – ex. : PF10XXXX V02 like

  • serial number of the device – under the reference ex. n°lot:500XXXXX

  • take the technical guide

  • note when the product broke down

  • if issue was already note on other device